Return Policy

Returns and Exchange policy: Money Back Guarantee | No Restocking Fees

We do our best to bring you the very best in style, quality and function and we are certain you will be delighted with our selection. However, sometimes a product may just not be what you thought it was or a size may not fit. We are happy to accommodate your returns with no restocking fees. Please take a minute to review the key points of our policy as well the detailed policy applicable to the product you are considering purchasing.

If you have any questions - please contact us at 1.866.208.7149 and we would be happy to answer any questions you may have.

Key Points:

30-Day Hassle Free Money Back Guarantee
No Restocking Fees
Customized/Personalized Items may be returned only if they have a manufacturing defect or within two days of placing the order. All furniture is custom made.
Car Seats - If you wish to return a car seat, you must contact us within 48 hours. For the safety of children and comfort of all parents our return policy on car seats is very strict.
Shipping charges are not refundable. If the order was shipped free, shipping fees at cost will be deducted. Return shipping is the customer's responsibility.

Please review the detailed policy below.

Custom Made Furniture and Customized Items:

Pippin Mcgee has many items that are custom made especially for you upon order. These furniture pieces, bedding sets, gifts and decorative accessories are made just for you, with your colors, names and specifications.

All furniture and personalized/ monogrammed pieces are customized items. The other items that are custom made will be notated on the product details page. Please be sure to watch for the notation on the item that specifies that this is a custom made for you item.

Unfortunately, we cannot accept returns on these items, as they are made only for you. If you wish to cancel an order for a custom made item, you may do so if you do it within two days of when the order was placed. If you have any questions regarding our policy on custom made items, please do not hesitate to call us at 1-866-208-7149

Important note on receiving furniture:

Furniture is shipped via special furniture freight carriers. The delivery company will call ahead of time to schedule your delivery. You must be present to receive, inspect and sign for your delivery. When your furniture order arrives, you are responsible for performing a complete inspection of your shipment, in the presence of the driver. If you find any signs of damage, it is imperative that you note the damage on the driver’s delivery ticket. Please remember that if you sign the delivery ticket without notating the damage, we cannot be responsible for assisting you in the repair or replacement of the damaged piece. Please notify Pippin Mcgee of the damage immediately by calling 1-866-208-7149

Non-custom Items:

Pippin McGee strives to provide our customers with the highest quality merchandise that we actually see and handle and place in customers homes which enables us to give you, the consumer the very best shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit.

Returned non-customized items must be unused, in their original condition and their original packaging.

All returns must have prior authorization. Simply call us within 20 business days of receipt of the item and we will issue you a Return Authorization Number (RAN), which is valid for 10 business days. Upon receipt of your approved return and inspection, Pippin McGee will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange.

Please note that shipping charges cannot be refunded by Pippin McGee; all shipping charges are the customer's responsibility. For your safety, we encourage you to send all returns via insured mail for protection against any lost or damage to your package.

If you return an item after the 20 business day window, without a RAN, and/or Pippin McGee suspects an item has been used, the merchandise will be shipped back to you at your expense.

Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs.

All Returns and Exchanges must be completed within 30 days from the date you receive your order.

You can email Customer Service (CustomerService@Pippinmcgee.com) or call us at 1-866-208-7149 Monday through Friday between 9 a.m. and 6 p.m. (central standard time).

Please note:

For the safety of children and comfort of all parents our returns policy on Car Seats is very strict. If the Car Seat does not meet your requirements and you wish to return it, please contact us within 48 hours of receiving your car seat. The Car Seat must be returned in its original packaging with the safety instructions and manuals.

As a parent, we are certain you will appreciate the need for a strict returns policy on Car Seats. We do not resell a previously sold car seat without expressly stating so on our clearance sales. However, we do require a strict policy on this to ensure that our clearance sales and products are in perfect working condition and do not compromise the safety of the children that use the products.

All sales on discounted and sale items are final.